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Denise Austin

Return Policy

Denise Austin Store Refund & Return Policy

1. Products Sold Through External Retailers
Some products listed on the Denise Austin Store link to external retailers. For these products, customers must contact the respective retailer or manufacturer directly for returns, refunds, or support. Below is a guide for resolving issues with these products:

Customers who purchase these products should follow the return policies of the respective retailer or manufacturer. Denise Austin Store is not responsible for refunds, part replacements, or exchanges for these items.

2. Return Window & Conditions

  • For items shipped directly through the Denise Austin Store, customers may return unopened and unused products within 30 days of purchase. Customers are responsible for return shipping costs unless the item is defective or damaged.

  • Items must be in their original packaging and in unused condition to be eligible for a return.

  • Final sale items, opened products, and digital goods are not eligible for return, except in cases of defects.

3. Refund Process & Timeline

  • Refunds will be processed within 5 business days after the return is received and inspected.

  • Refunds will be issued to the original payment method. Store credit is not currently offered as an alternative refund method.

  • Shipping costs are included in refunds only if the product is deemed defective or incorrect.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, a prepaid return label will be provided.

  • No restocking fees apply to returns.

5. Exchanges

  • We do not offer exchanges. Customers must return the item and place a new order if they wish to receive a different product.

6. Damaged or Incorrect Items

  • If a customer receives a defective or incorrect item, they must provide photos of the issue to receive a prepaid return label.

  • Once the defective or incorrect item is returned, a replacement or refund will be issued.

7. Non-Returnable Items

  • Digital products are non-refundable. These include digital plans, workout programs, and other downloadable content.

  • Other non-returnable items include opened DVDs and final sale items.

8. Membership Cancellations & Refunds

  • Semi-Annual (6-month) and Annual (12-month) Memberships are charged upfront. Customers have 30 days from the date of purchase to cancel for a full refund.

  • After the 30-day grace period, cancellations are non-refundable, but access will continue until the subscription expires.

  • Monthly Memberships come with a 30-day free trial and your payment will begin after your 30-day free trial ends. Monthly Memberships are non-refundable. Should you choose to cancel, your cancellation will go into affect upon the next billing cycle. Your remaining time in the membership will remain active until it expires.

  • The refund policy for store purchases and memberships is distinct, and customers should refer to the appropriate section(s) above for more info.

9. Customer Contact & Return Address for Products Sold and Distributed through the Denise Austin Store (not external retailers such as HSN)

  • For return inquiries, customers should contact [email protected] or call 833-209-8800.

  • Returns for items shipped by Denise Austin Store should be sent to:
    BubbleUp, LLC, c/o Denise Austin Returns
    9391 Grogans Mill, Suite A4, The Woodlands, TX 77380