- How do I login to my Denise Austin Membership if I'm an existing member?
- How do I create a new Denise Austin Membership account?
- Is there still a totally FREE Denise Austin Membership Tier I can join?
- How much weight can I expect to lose with the Denise Austin Membership?
- How much does the Denise Austin Membership cost?
- Are there plans for new exclusive content for Denise Austin members?
- What is the Denise Austin Membership?
- When will I be charged for my Denise Austin Membership?
- How do I upgrade my plan from a monthly to a 6-month or annual subscription?
- How do I cancel my Denise Austin Membership?
- What methods of payment can I use for the Denise Austin Membership?
- What happens if I accidentally paid twice?
- Can I pay over the phone or by mail?
- I am having trouble logging in to my Denise Austin Membership through the website.
- How do I change my username?
- Can I pay with a Canadian or other non-United States based credit card?
- Can I change my payment information?
- What if I have more questions?
- I registered for the newsletter and did not receive an email. Can you help?
- Denise Austin Store Return Policy
- Denise Austin App FAQ
- Denise Austin TV FAQ
Membership & Plans
How do I login to my Denise Austin Membership if I'm an existing member?
• To log in to your existing Denise Austin membership, simply visit our login page here: Denise Austin Login. Enter your registered email and password to access your account. If you encounter any issues, please feel free to reach out to our support team for assistance.
How do I create a new Denise Austin Membership account?
• To create a new membership account, simply visit our sign-up page here: Denise Austin Premium Membership Sign-Up. Follow the prompts to choose your membership option and complete the registration process. If you need any assistance, feel free to reach out to our support team!
Is there still a totally FREE Denise Austin Membership Tier I can join?
• No, we no longer offer a free membership tier. All subscriptions are now Premium. However, we do offer a 30-day free trial with the monthly payment option. You can also sign up for a semi-annual or annual plan, where you’re charged upfront, but you have 30 days to cancel for a full refund. After the 30-day period, you can still cancel, but no refund will be issued. You will retain access to your subscription until it expires.
How much weight can I expect to lose with the Denise Austin Membership?
• The amount of weight you may lose with the Denise Austin Membership varies depending on several factors such as your starting point, dedication, exercise routine, and nutrition. We recommend following the fitness and nutrition plans consistently for the best results. Remember, every body is different, and weight loss can vary from person to person. For personalized guidance, feel free to reach out to our support team or consult with a fitness expert.
How much does the Denise Austin Membership cost?
• Choose from three flexible subscription options to find what works best for you:
✨ Monthly Plan: $15.95/month – First 30 days FREE! Perfect for flexibility with no long-term commitment.
✨ 6-Month Plan: $71.70 (billed semi-annually) – A great way to save while staying on track!
✨ Annual Plan: $95.40/year – Our best value for a full year of motivation and support!
For 6-month and annual plans, you're charged upfront, but you have 30 days to cancel for a full refund. After the 30-day grace period, cancellations won’t be refunded, but you’ll continue to have access until your subscription ends. With a Denise Austin Membership, you get access to workouts, recipes, challenges, and more to help you feel your best! If you'd like to learn more about Denise Austin's workout program, you can explore the details here: https://www.deniseaustin.com/join-options. We highly recommend signing up for the 30-day free trial to get full access to the program and see if it's the right fit for you!
Are there plans for new exclusive content for Denise Austin members?
• Yes, we regularly release new exclusive content for Denise Austin members! This includes fresh fitness and lifestyle plans, challenges, workout videos, educational articles, and more to support your goals. Be sure to check back often for exciting new updates!
What is the Denise Austin Membership?
• The Denise Austin Membership is a supportive community designed for both women and men from all walks of life. As a member, you'll gain access to a variety of resources including workouts, fitness plans, recipes, and exclusive content. Enjoy fun and unique challenges, along with motivational tips, to help you live a healthier, happier life.
When will I be charged for my Denise Austin Membership?
• For monthly members, your credit card will be charged on the last day of your free trial. For 6-month or annual members, your credit card is charged immediately upon signing up. You can cancel at any time by going to the "My Account" tab, scrolling down to "Manage Membership," and selecting cancel. If you need assistance or have further questions, feel free to email customer care at [email protected].
How do I upgrade my plan from a monthly to a 6-month or annual subscription?
• To upgrade your plan, follow these steps:
- Log into your account and go to your "My Account" page.
- Scroll down to the "Manage Membership" tab and click it.
- Click on the "Cancel Subscription" tab to cancel your current plan.
- You'll need to wait until your current subscription expires before upgrading. Your expiration date will be the last day of the subscription you just canceled.
- Don't worry, you'll still have access to your subscription until it expires, after which it will revert to a free membership.
- Once your current plan expires, log in again using the same credentials.
- Go to the "My Account" tab, then click "Manage Membership."
- You'll be directed to the "Upgrade Options" page where you can select your new 6-month or annual plan and submit your payment.
Account & Billing
How do I cancel my Denise Austin Membership?
Sign Up Before Sept 24, 2021:
• If you signed up before Sept 24, 2021, you must contact Customer Support to cancel your subscription or Call Us: 833-209-8800
Sign Up Through Website After Sept 24, 2021:
• If you signed up through the website after Sept 24, 2021, please log in to your account through a website browser (ie: Safari or Google Chrome). Then click on "My Account". From there, you'll scroll down to "Manage Membership". From there, you'll be able to "Cancel Subscription". You can not cancel your subscription through the phone App if you signed up and made your payment through the website.
Sign Up Through Your Apple App (iPhone):
• Please click here to go to the Apple (iPhone) FAQ page.
Sign Up Through The Google Play Store (Android phone):
• Please click here to go to the Google Play Store (Android) FAQ page.
Once you cancel, you'll still have access to your subscription until it expires. If you do not see the option to cancel, please email us at [email protected]. Once your subscription has been canceled AND refunded, you will no longer have access to your membership, favorites, workouts, or challenges.
What methods of payment can I use for the Denise Austin Membership?
• We accept most major credit cards. Unfortunately, we do not accept cash, checks, or other forms of payment.
What happens if I accidentally paid twice?
• If you accidentally made a duplicate payment, please email us at [email protected]. Once we verify the payment, we will refund the duplicate amount in full. You will be notified by email once your refund has been processed.
Can I pay over the phone or by mail?
• No, payments can only be made online through our secure sign-up process.
I am having trouble logging in to my Denise Austin Membership through the website.
• If you've forgotten your password, please click the "Forgot Password" link on our login page to reset it. If you're using Safari or Internet Explorer, try switching to a different browser, such as Google Chrome, for a smoother experience. If you're still encountering issues, please contact us at [email protected], and we'll be happy to assist you.
How do I change my username?
• For security reasons, usernames cannot be changed. If you forget your password, simply click the "Forgot Password" link on the login page, or feel free to email us at [email protected] for assistance.
Can I pay with a Canadian or other non-United States based credit card?
• Payments with Canadian or other non-U.S.-based credit cards may be possible, depending on your credit card and the issuing bank. However, we cannot guarantee processing, as it depends on your card and bank's policies.
Can I change my payment information?
• Yes, if you signed up through on www.deniseaustin.com, you can update your payment information by logging into your membership account. Once logged in, click on the "My Account" tab at the top of the page, then select the "Manage Membership" tab. From there, you'll be directed to the "My Subscriptions" page, where you can update your payment details. If you're still having trouble, please contact us at [email protected]. If you signed up via the app on your phone (iPhone or Android), please refer to the App Support FAQ for assistance.
Workouts
How difficult are the workouts?
• The difficulty of the workouts varies depending on the program and your fitness level. Denise offers a range of workouts, from beginner-friendly to more advanced options, so you can choose what works best for you. Whether you're just starting out or looking for a challenge, there's something for everyone! If you need help navigating the workouts or have specific questions, feel free to contact us.
Are all the workouts available online, or is there an app?
• The Denise Austin Membership allows you to access workouts across multiple devices—whether it's your desktop, laptop, tablet, mobile device, Apple TV, smart TV, or any other internet-connected device.
- Web: You can stream workouts in full-screen mode directly from the website on your desktop, laptop, tablet, or mobile device.
- Apple TV: If you're using Apple TV, you can connect your Apple devices (laptop, desktop, iPad, or iPhone) to Apple TV using AirPlay while on the Denise Austin website. For more information on using AirPlay, check here: iPhones and iPads.
- TV: For smart TVs, simply use the website via your browser in full-screen mode.
Food
What if I have dietary restrictions?
• We offer a variety of meal plans to accommodate dietary restrictions, including options for vegetarians, diabetics, gluten-free diets, and low-sodium preferences. To access these meal plans, simply log into your account and click on the "Nutrition" tab in the side menu bar. If you're using the app, you'll find the "Nutrition" tab at the bottom of your phone's screen.
Motivation
How will I stay motivated during the membership?
• Denise offers motivational quotes throughout the workouts and challenges to help keep you inspired. Additionally, you can find regular motivational boosts through her blog posts, which provide extra encouragement and tips to stay on track.
Further Help
What if I have more questions?
• Please click here to access our Contact form, or you can click on the "General or Membership" question tab at the bottom of the Denise Austin website. You can also email us at [email protected]. We are here for you! Our Customer Support team is available to answer your questions Monday through Friday (excluding Holidays). If you send us a question after hours, we will respond to you as soon as possible.
I registered for the newsletter and did not receive an email. Can you help?
• Please check your spam or junk folder, as sometimes emails may end up there. Additionally, make sure to add [email protected] to your safe senders list to ensure future emails land in your inbox.