Denise Austin App FAQ

Welcome to the Denise Austin App FAQ page! Here you’ll find answers to the most common questions regarding app downloads, login issues, subscription management, and more. If you need additional assistance, don't hesitate to reach out!

1. How to Download the Denise Austin App

To download the Denise Austin App, follow these simple steps:

For iOS (Apple): Visit the App Store, and install.
For Android: Go to the Google Play Store and install.

For detailed instructions, you can visit our download page.

2. Using the App on an iPad

The Denise Austin app is optimized for smaller devices, so it may not provide the best experience on an iPad. If you are using an iPad, we recommend accessing the program through the website for a smoother experience.

3. Troubleshooting: Apple iPhone - Keeps Logging Me Out

If you're experiencing frequent logouts on your iPhone, here are some potential causes and solutions:

Possible Causes for Logging Out:

App Settings: Some apps have security features that may log you out automatically. Check if there's an option to stay logged in within the app settings.
Background App Refresh: If disabled, the app may log you out when not actively running. Go to Settings > General > Background App Refresh and ensure it's turned on for the app.
Offloading Apps: If your iPhone is low on storage, apps might get offloaded automatically. Go to Settings > App Store > Offload Unused Apps and disable this if needed.
Storage Issues: If your iPhone storage is full, apps may malfunction. Check storage at Settings > General > iPhone Storage.
App Crashes: App crashes or updates can result in logging out. Ensure your app is up to date via the App Store.
iCloud Keychain: Ensure your login credentials are saved by going to Settings > Passwords and checking if the app's login info is saved.
VPN or Security Apps: Some security apps or VPNs might cause login interruptions.

How to Stay Logged In:

Check for any "Remember Me" or "Stay Logged In" options within the app.
Ensure your credentials are saved in Settings > Passwords.
Keep Background App Refresh enabled.
Make sure the app is updated.
Restart your phone to refresh session information.
If the issue persists, try reinstalling the app.

4. Troubleshooting: Android - Keeps Logging Me Out

If you're experiencing frequent logouts on your Android device, try the following solutions:

Possible Causes for Logging Out on Android:

App Settings: Check the app settings for a “Stay Logged In” or “Remember Me” option.
Battery Optimization: Android's battery-saving features may close apps running in the background. To disable it, go to Settings > Apps > Denise Austin App > Battery > Battery Optimization, and select "Don’t optimize" for the app.
Background Data Restrictions: If background data is restricted, the app may log you out when not actively in use. Go to Settings > Apps > Denise Austin App > Data usage, and ensure background data usage is allowed.
Auto Offloading Apps: Some Android devices may auto-remove unused apps. Turn off this feature in Settings > Device Care > Storage by disabling "Auto Remove Unused Apps."
Clear App Cache: Corrupted cache files may lead to login issues. To clear the cache, go to Settings > Apps > Denise Austin App > Storage > Clear Cache. Avoid clearing data as it will remove your login credentials.
Google Smart Lock: Make sure your login credentials are saved with Google Smart Lock by checking Settings > Google > Manage your Google Account > Security > Password Manager.

How to Stay Logged In on Android:

Enable any "Stay Logged In" or "Remember Me" options within the app.
Turn off Battery Optimization for the app.
Ensure background data usage is allowed.
Keep your app and Android system updated.
Clear the app cache periodically to avoid session issues.
Reinstall the app if issues persist.

5. How to Cancel Your Subscription

If you subscribed through the Apple App Store or Google Play Store, you’ll need to cancel your subscription directly through those platforms.

For Apple (iOS) Users:

Open the Settings app on your iPhone or iPad.
Tap your Apple ID (your name at the top).
Select Subscriptions.
Find and tap on the subscription.
Tap Cancel Subscription and confirm.

For more details, visit Apple's Manage Subscriptions page.

For Google Play (Android) Users:

Open the Google Play Store app.
Tap your Profile Icon (top right).
Select Payments & Subscriptions > Subscriptions.
Find and tap on the subscription.
Tap Cancel Subscription and confirm.

For more details, visit Google Play's Manage Subscriptions page.

6. Requesting a Refund for App Purchases

If you would like to request a refund for an app purchase, please follow the instructions below based on your device.

For Apple (iPhone) Users (App Store Refunds):

Go to Apple's Refund Website: Report a Problem.
Sign in with your Apple ID and password.
Find the app purchase and click Report a Problem.
Select Request a Refund and choose the reason for your refund request.
Submit your request. Apple typically processes refunds within 48 hours and will notify you via email.

For Android Users (Google Play Refunds):

Visit Google Play Refunds: Google Play Refunds.
Sign in with your Google account linked to the purchase.
Find the app purchase and click Report a Problem.
Select Request a Refund and provide a reason.
Submit the request. Google processes refunds within 48 hours and notifies you via email.